Business Account Specialist – SLED

Job Description:

• Prospect for new customers while partnering with the sales team to close opportunities
• Support account strategy with sales
• Support customer success plans
• Support contract implementation, migration, and onboarding for new and existing customers
• Drive and train adoption of online self-service and My Business features for SLED customers
• Resolve customer problems and recommend solutions
• Identify opportunities to increase in-person customer interactions for sales representatives
• Support quarterly business review preparation, including adoption and additional value-driver reviews
• Prioritize service requests based on customer-success impact
• Submit credits for review and ensure customer communication and application
• Submit and follow up on internal department and Get Support requests
• Process feature and order transactions and support renewals
• Collaborate with sales to identify upsell, cross-sell, and migration opportunities

Requirements:

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
• Valid driver’s license
• Eligibility to pass Motor Vehicle Record check
• Ability to identify customer opportunities, communicate effectively with customers, support SLED sales representatives, and provide customer service
• Experience working with customers to solve problems and create sales
• Experience prospecting, selling, sales support, and problem resolution for business accounts
• Experience hunting for new business and partnering with sales teams to close sales
• Experience growing business with existing customers
• Familiarity with crafting customer-focused product programs
• Experience resolving customer problems and recommending solutions
• Experience managing sales tracking and appointments for a sales team
• Ability to work in a fast-paced, multitasking environment

Benefits:

• Best in class medical, dental and vision
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both
• Sales recognition programs with travel, gifts, and other incentives for top performers
• Five weeks of paid time off (vacation, holidays, and personal days)
• 8 weeks of paid parental leave for eligible new parents
• Up to 16 weeks of paid time off for new mothers when paired with short-term disability
• Up to $8k per year in tuition assistance
• Industry certifications through Verizon’s Get Certified program
• Discounts up to 50% off Verizon products and services
• Employee discounts
• Pet insurance
• Medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home & auto insurance
• Up to 8 company-paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Up to 15 days of vacation per year for newly hired employees, increasing with service
• Potential premium pay such as overtime, shift differential, holiday pay, and allowances