Customer service - 151266-1

A Customer Service Representative is responsible for assisting customers, answering questions, resolving complaints, and ensuring customers have a positive experience with the company.

Key responsibilities:

• Answer customer calls, emails, chats, and inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and problems professionally.
• Process orders, returns, refunds, and exchanges when required.
• Keep records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Escalate complex issues to the appropriate department.
• Maintain a friendly, professional, and helpful attitude.
• Work with other teams to improve customer satisfaction.