Customer Service Part-Time

Key Responsibilities:

• Make daily outbound verification calls to customers.
• Confirm customer details, orders, and/or transactions.
• Follow approved call scripts and verification procedures.
• Record call outcomes and customer responses accurately.
• Follow up on unsuccessful or incomplete verifications.
• Escalate discrepancies or suspicious cases to the relevant team.
• Maintain customer confidentiality and professionalism.
• Meet daily call and verification targets.

Requirements:

• Good communication and telephone skills.
• Basic computer and data-entry skills.
• Detail-oriented and able to follow procedures.
• Customer service or call centre experience is an advantage.

#RFjob

Pay: RM15.00 per hour

Expected hours: 20.0 per week

Application Question(s):

• Are you able to commute to Shah Alam for this position?

Experience:

• customer service or call centre: 1 year (Preferred)

Language:

• English (Preferred)
• Malay (Preferred)
• Mandarin (Preferred)

Work Location: In person