Customer Service Representative

Position Summary:

The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance with shipping, printing, and other store services. The CSR ensures a positive customer experience by delivering prompt, courteous, and knowledgeable service.

Key Responsibilities:

• Greet customers and assist with their service needs, including shipping, printing, and mailbox services.
• Operate store equipment such as copiers, fax machines, and computer systems.
• Maintain systems knowledge of software used at the center including MPOS, Team Portal, Mail and Package Solutions, Unified Package Management, and Counter Manifest System.
• Becoming a Certified Packing Expert.
• Open and close the store as required, following proper procedures.
• Process transactions accurately and efficiently.
• Maintain a clean and organized work environment through general housekeeping duties.
• Handle customer inquiries and resolve issues in a timely manner.
• Promote store services and products to customers.
• Assist with inventory management and restocking supplies.
• Maintain regulations knowledge for all shipping and mailbox transactions.

Required Skills and Qualifications:

• High school diploma or GED.
• Previous retail or customer service experience preferred.
• Proficient in Microsoft Office Suite and comfortable using computers.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Friendly and professional demeanor.
• Physical ability to lift up to 50 pounds and stand for extended periods.

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Ability to Commute:

• Dallas, TX 75207 (Required)

Work Location: In person