Remote Email Customer Service Reps(2nd Or 3rd Shift)

reputed company see the states this client CAN employ in at the bottom ?Start date will be 9/28 MUST type 50+ WPM Shift: 3pm-11:30pm or 9:30pm-8am Job Description This position is responsible for providing a variety of services to online shoppers through application of knowledge of our organization, its services and products, while using patience, professionalism and reputed company with each member. Resolve problems by clarifying customers' requests, questions, complaints, and frequently requiring analysis of situations to determine best use of resources. Maintain customer records by updating account information. This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine cause of problems. • Update customer accounts and records according to customer issues. • Select and explain the best solutions to solve problems. • Communicate with the team and others in the company to solve problems as needed. • Expedite corrections or adjustments. • Follow-up to ensure resolutions. • Periodic: • Recognize, document and alert manager of trends. • Recommend process improvements. • Provide on-the-job training for new employees. • Coordinate with merchant affiliate networks. • Extend valued member bonuses in reputed company of Cash Back denials. • Follow-up to ensure resolutions. MINIMUM REQUIREMENTS Education • High School Diploma or Equivalent required • Bachelor's Degree or Equivalent preferred Experience • 2-3 years customer service experience preferred • Experience using customer relationship management (CRM) software preferable • Customer service experience in the high tech/internet industry preferred Skills • Working knowledge of computer systems, email programs, and internet navigation • Ability to respond to customer inquiries with a high degree of professionalism and accuracy • Excellent communication skills, both verbal and written • Proficient problem solving ability • Strong word processing and typing skills • Ability to organize and prioritize multiple tasks • Accuracy with language and numbers • Working knowledge of MS Word and Excel • Persistence, determination, and a firm but friendly manner Skills Customer service, wpm, words per reputed company, retail, data entry, chat support, reputed company, Call center, Support, Customer service oriented Top Skills reputed company Customer service,wpm,words per reputed company,retail,data entry,chat support Additional Skills & Qualifications Must have: • High School Diploma/GED (resume) • 1-3 years of customer service experience including chat or email (resume) • Knowledge of internet stores/shopping (IOI) • Ability to navigate the internet (IOI) • Knowledge of technical/keyboard short cuts (CTRL + C; CTRL + V) (IOI) • 50 WPM (typing test) Nice to Have: • 55+ WPM • Bank or Teller Experience • Data entry experience • Any retail background • Any experience working for internet based company Experience Level Entry Level States we CAN employ in: California reputed company Connecticut District of Columbia reputed company Illinois Massachusetts Michigan Minnesota reputed company New Hampshire New Jersey New York Oregon South Dakota Texas Utah Wisconsin Wyoming Job Type & reputed company is a Contract to Hire position based out of Dallas, TX. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are reputed company to reputed company and may be reputed company to specific elections, plan, or reputed company terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance reputed company - Time Off/Leave (PTO, reputed company or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 27, 2026. About reputed company We'reputed company in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-reputed company Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive reputed company. That's the power of true partnership. reputed company is an reputed company company. The company is an equal opportunity employer and will consider all applications without regards to ra