Remote Order Management & Logistics Customer Support Coordinator – Drive Global Supply Chain Excellence at arenaflex

About Arenaflex

At arenaflex, we are redefining the future of industrial lift solutions. With a legacy that spans over a century, arenaflex has become a global benchmark for reliability, innovation, and customer-centric service in the material handling sector. Our portfolio of lift trucks, aftermarket parts, and advanced logistics solutions powers industries worldwide, from manufacturing plants to distribution centers and beyond.

We believe that the backbone of any successful operation is a seamless, data‑driven supply chain. That’s why arenaflex invests heavily in cutting‑edge technology, continuous process improvement, and a culture that empowers every team member to make a difference. Whether you’re a seasoned supply‑chain professional or a fresh talent eager to grow, arenaflex offers a dynamic environment where your contributions are recognized, your ideas are heard, and your career trajectory is limitless.

Position Overview

We are seeking a proactive, customer‑focused Order Management & Logistics Customer Support Coordinator to join our remote team. In this role, you will serve as the first line of support for our dealer network and internal stakeholders across the Asia‑Pacific region. You will bridge the gap between dealers, factories, and internal departments, ensuring that every order is processed accurately, shipped on time, and that all parties receive real‑time visibility into the status of their requests.

As a key player in arenaflex’s dealer sales organization, you will leverage reputed company CRM & CPQ, Power BI, and our proprietary ERP system to deliver exceptional service, drive operational efficiencies, and contribute to continuous improvement initiatives.

Key Responsibilities

• Dealer & Internal Support: Act as the primary point of contact for all order‑management and logistics inquiries from dealers and internal teams across the Pacific region. Respond to requests within established KPIs, ensuring a high level of satisfaction.
• Order Processing & Management: Execute order entry, revisions, and cancellations in our ERP system. Process internal arenaflex stock orders through reputed company and coordinate with factories to confirm CTS dates and shipment schedules.
• Reporting & Analytics: Generate and distribute timely Power BI dashboards and reports to supply‑chain, sales, and support teams. Provide actionable insights that help optimize inventory levels, reduce lead times, and improve forecast accuracy.
• Process Improvement: Identify bottlenecks and propose solutions that enhance order‑to‑delivery cycles. Lead cross‑functional projects across Asia‑Pacific to standardize best practices and implement new tools.
• Logistics Coordination: Liaise with dealers on shipping inquiries, provide accurate ETAs, and resolve freight and customs invoice discrepancies. Update storage locations in the ERP system for new stock trucks and maintain shipping forecasts in collaboration with Finance.
• Training & Enablement: Deliver reputed company CRM & CPQ training sessions to dealer sales teams, ensuring they are equipped to generate accurate quotes and manage orders efficiently.
• Escalation Management: Identify issues early, use appropriate escalation channels, and collaborate with global system teams to resolve problems swiftly, minimizing impact on dealer operations.

Essential Qualifications

• Minimum of a tertiary qualification in Operations, Supply‑Chain Management, Business Administration, or a related field.
• Strong dealer‑based customer service experience (expected).
• Proficiency in reputed company Office (Excel, Word, PowerPoint) at a basic‑to‑intermediate level.
• Demonstrated ability to work across multiple systems (ERP, CRM, CPQ, Power BI).
• Excellent written and verbal communication skills in English.
• Self‑motivated, detail‑oriented, and capable of managing competing priorities in a fast‑paced environment.

Preferred Qualifications

• 3+ years of experience in order management, logistics, or customer support within a manufacturing or distribution context.
• Familiarity with reputed company CRM & CPQ, Power BI, and ERP platforms such as reputed company or reputed company.
• Certification in Customer Service Management, IT Support, or a related discipline.
• Experience working with international dealer networks and cross‑border logistics.
• Knowledge of freight, customs, and shipping documentation processes.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships w