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[Remote] Solutions Engineer (Technical Delivery & Support)

Note: The job is a remote job and is open to candidates in USA. Humata Health is seeking a technically proficient and results-driven Solutions Engineer to join its Delivery team. The role serves as a customer-facing technical contact, owning healthcare integrations, troubleshooting data and connectivity issues, supporting quality assurance, and advising customer IT and EMR teams.

Responsibilities

  • Lead end-to-end design and deployment of integrations involving:
  • 278R EDI transactions (Healthcare Services Review Request for Review and Response)
  • 275 EDI document management workflows for supporting documentation
  • RESTful APIs for synchronous data exchange with EHR, payer, and third-party systems
  • File-based integrations (e.g., SFTP transfers for batched document exchange)
  • Design, build, and optimize data mapping schemas between customer systems and Humata Health platforms, including:
  • EDI X12 to internal data models
  • 278R loops (2000E, 2010EA, 2010EB) to API payload formats
  • Mapping HL7 or custom EMR data structures to internal workflows
  • Manage B2B VPN tunnels, IP whitelisting, and security credential provisioning (SSL certificates, mutual TLS), ensuring secure and compliant data transmission
  • Perform payload-level debugging of JSON, XML, and EDI data using tools such as Postman, Insomnia, and EDI Notepad
  • Build SQL scripts for:
  • Data migration pre-validation and post-migration audits
  • Live data integrity checks across systems
  • Root cause analysis of data mismatches and failed transactions
  • Use packet tracing and VPN diagnostic tools (Wireshark, tcpdump) to debug connectivity issues
  • Develop automated test scripts for integration validation (e.g., Postman Collections with Newman CLI)
  • Monitor production data flows using internal tools and external monitors, with alerting configured for integration failure scenarios (timeouts, schema validation failures, etc.)
  • Create and maintain sequence diagrams, data flow diagrams, and API schema documentation for all integrations
  • Document VPN configurations, encryption protocols, and authentication flows (e.g., OAuth 2.0, API key rotation)
  • Define error handling frameworks across integrations, standardizing error response formats and retry logic
  • Serve as the technical SME for customer IT teams, providing guidance on:
  • EMR system connectivity (Epic, Cerner, Athenahealth, etc.)
  • Data normalization for authorization workflows
  • PHI/PII encryption standards and HIPAA-compliant data handling
  • Actively contribute to product feedback loops, identifying enhancements to APIs, integration tooling, and internal debugging utilities
  • Collaborate with engineering teams to design reusable integration frameworks and middleware components (e.g., Mirth Connect channels)

Skills

  • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent technical field
  • 5–7+ years of hands-on integration engineering, with direct ownership of EDI and API implementations in a healthcare environment
  • Deep expertise with EDI X12 standards: + Specifically 278R transactions: Service Type Codes, Request/Response data flow, segment looping + 275 Attachments for clinical documentation exchange
  • Advanced SQL proficiency (CTEs, window functions, ETL data validation workflows)
  • Hands-on experience with interface engines (strong preference for Mirth Connect or comparable platforms)
  • Expert with REST API protocols, including: + Authentication methods (OAuth2, Basic Auth, API keys) + API schema validation (JSON Schema, XML Schema Definition - XSD) + Rate limiting, pagination, and error handling best practices
  • Strong familiarity with healthcare IT systems: + EMRs like Epic (Interconnect API), Cerner, Athenahealth + Revenue cycle systems, prior authorization systems
  • Proficient in configuring and troubleshooting B2B VPNs, SSL certificates, mutual TLS, and data encryption protocols (AES-256, SHA-256 hashing)
  • Experience with network troubleshooting tools (e.g., Wireshark, OpenVPN, tcpdump)
  • Solid understanding of HIPAA, HITRUST, and data privacy/security compliance frameworks
  • Comfortable with automation tools for API testing and monitoring (e.g., Postman, Newman, Swagger Inspector)
  • Experience with healthcare prior authorization workflows, utilization management, and revenue cycle operations
  • Experience building or working with event-driven architectures (e.g., webhook-based notifications, Kafka)
  • Familiarity with PowerBI, Looker, or equivalent tools for integration health monitoring and reporting
  • Contributions to technical enablement: reusable Postman collections, internal knowledge bases, data mapping templates
  • Ability to mentor junior technica
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