Remote Tier-1 Help Desk Specialist (24/7) Job at Aretec, Inc. in Orlando

Aretec, Inc. is seeking a Help Desk Specialist I (Tier 1) to support CBP Technology Service Desk from a remote location.
You will serve as the primary contact for CBP employees and contractors, handling incidents, service requests, and inquiries with a focus on first-call resolution.
You will log issues in ServiceNow, perform initial triage, and escalate when necessary to Tier 2/3 teams while maintaining clear customer communication in a fast-paced, mission-critical environment.
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