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Retail Pharmacy Account Manager

Job Description:

  • Build relationships with retail pharmacy field leaders implementing chain headquarters direction and pharmacy-based programs
  • Leverage Pfizer’s value proposition to create mutually beneficial business opportunities and outcomes
  • Use stakeholder insights to create customer-focused action plans
  • Tailor account management strategies to customer needs and market changes
  • Prioritize customer opportunities using internal data, stakeholder maps and Watchtower input
  • Train and compliantly share approved externally facing performance data with retail pharmacy field leaders
  • Use the Population Health Discovery Tool to share geographic and demographic immunization opportunities
  • Conduct account planning and project management using Pfizer Account Management resources
  • Implement and measure customer-aligned projects and educational initiatives
  • Prioritize retail areas and track operationalization across communication, education, patient identification, execution and stocking
  • Align approved Pfizer resources to customer immunization programs
  • Drive pull-through through project management, field leader education and workflow engagement tools
  • Facilitate internal sharing of chain best practices in patient identification, workflow and counseling
  • Analyze market trends, competition and customer history to improve account interactions
  • Complete full account management curriculum and retail pharmacy-specific training
  • Execute marketing programs, present approved materials and lead strategic projects with near-, mid- and long-term impact
  • Collaborate with the Retail Trade Account Director, local Sales ABMs and cross-functional Pfizer teams
  • Develop and contribute to internal customer plans and RAM strategies
  • Understand customer strategic plans and prioritize implementation across geographies
  • Provide marketing and strategy teams with geographic and customer insights for market-specific materials
  • Communicate and collaborate compliantly with Sales, Medical, PCA and Government Relations colleagues
  • Share and scale proven practices across the region and nation
  • Meet customers live and virtually, including promotional exhibit opportunities
  • Adhere to Pfizer policies, procedures, values and business conduct standards

Requirements:

  • Bachelor’s Degree required; advanced degree in a related field preferred
  • 5+ years pharmaceutical or retail-related experience, combining sales and marketing in pharmaceuticals or related industries
  • Prior account management experience in retail pharmacy or large organized customers preferred
  • Valid US driver’s license and a driving record in compliance with company standards
  • Demonstrated ability to meet or exceed product performance objectives
  • Success working in a matrix environment and leading through influence across multiple teams
  • Ability to engage and deliver impact among key decision makers with large accounts
  • Ability to formulate, develop, write, communicate and monitor stakeholder business plans
  • Experience executing and overseeing complex programs and projects; strong project management skills
  • Experience collaborating and gaining alignment across field and HQ organizations
  • Prior team management and/or account management preferred, or an IDP-aligned development role with demonstrated leadership
  • Track record assessing customer needs and bringing relevant cross-functional tools and resources
  • Strong leadership, cross-functional leadership, collaboration and resource utilization skills
  • Experience leveraging data and information to prioritize business opportunities
  • Success in problem solving and entering new markets in a structured organization
  • Strong understanding of the evolving US healthcare landscape, including US Healthcare Reform and its impact on retail pharmacy customers
  • Strong business acumen, problem solving, strategic thinking, project management, planning and prioritization skills
  • Proficiency in executive-level customer engagement presentations and excellent executive presence
  • Excellent communication skills to explain public health arguments and clinical value propositions and influence product acceptance
  • Ability to travel up to 50% of the time, including customer and internal Pfizer meetings
  • Ability to travel domestically and stay overnight as necessary
  • Must live in the geography or within a commutable distance to the majority of the geography, as approved by leadership
  • Must be authorized to be employed in the U.S. by any employer
  • Permanent work authorization in the United States required; U.S. work visa sponsorship is unavailable now and in the future

Benefits:

  • Pfizer Global Performance Plan with a bonus target of 20.0% of base salary
  • Eligibility to participate in Pfizer’s share based long term incentive program
  • 401(k) plan with Pfizer Matching Contributions
  • Additional Pfizer Retirement Savings Contribution
  • Paid vacation, holiday and personal days
  • Paid caregiver/parental and medical leave
  • Medical, prescription drug, dental and vision coverage
  • Relocation assistance may be available based on business needs and/or eligibility
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