Senior Field Clinical Coordinator – LSD FCC
Job Description:
- Provide product education and logistical assistance to patients, caregivers, healthcare professionals, and site-of-care staff
- Answer patients' non-medical, product, and logistical questions
- Educate patients on next steps to gain and maintain access to therapy
- Use approved educational materials to teach patients, caregivers, and clinic staff safe and effective use of marketed therapies
- Maintain relationships with patients, families, physicians, clinic staff, and cross-functional partners
- Facilitate patient access to insurance, medications, financial support, and resources
- Move cases from referral through specialty pharmacy, wholesaler, or clinic shipment to product start
- Coordinate with RareConnections personnel to support timely therapy initiation and adherence activities
- Secure written or electronic HIPAA consent
- Conduct ongoing education on disease and product administration technique
- Educate patients on product coverage, benefits, and prior authorization steps
- Investigate access challenges and resolve issues with providers and patients
- Coordinate nursing support for ongoing home infusion therapy
- Report adverse events and product complaints through medical information
- Adhere to professional standards, compliance guidance, policies, procedures, and applicable requirements
- Demonstrate leadership across teams, communicate best practices, uncover obstacles, create adopted solutions, and contribute to regional and national assignments
Requirements:
- 6+ years of pharmaceutical experience as a patient educator
- Education as an allied health care professional, preferably BSN or advanced practitioner
- Prior sales experience desired
- Experience working in a team environment and managing communications with cross-functional partners
- Proficient in Microsoft Office and Salesforce.com
- Excellent written and verbal communication skills
- Ability and willingness to conduct field travel and travel to company meetings, patient homes, infusion sites, and clinics
- Successful background check
- Valid driver's license and driving record
- Requires minimum 50% travel
- Should reside in the Pacific Northwest near a major airport
Benefits: