Senior IT Project & Program Manager, Asset Management

October 19, 2026

Job Description:

Own day-to-day relationships with Pinterest’s IT deployment and support service partners
Drive partner performance, escalation resolution, and SLA accountability
Build and manage metrics and reporting programs for outsourced IT services
Define KPIs and run regular business reviews against service and cost targets
Use AI to improve vendor reporting and service operations
Partner with IT Project & Program Managers on global deployment and vendor operations
Manage vendor/MSP relationships supporting IT services
Partner with Procurement, Finance, Legal, and Security on contracts, invoicing accuracy, and compliance
Support asset lifecycle and recovery programs
Evaluate and onboard new service-delivery capacity
Support budget planning and forecasting for vendor-delivered services
Identify and drive cost-saving opportunities across hardware and vendor spend
Serve as backup Scrum Lead, with potential to become primary Scrum Lead

Requirements:

Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance
Strong analytical and reporting skills, including building KPI/metrics programs and translating data into recommendations
Strong collaboration and communication skills, including mentoring peers and influencing outcomes without formal management authority
Experience partnering with Procurement, Finance, Legal, and Security
Strong written and verbal communication skills, including preparing executive-ready materials
3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field
Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact
Bachelor’s degree in Information Systems, a related field, or equivalent experience
Experience with metrics and ticketing/support tools such as Zendesk preferred

Benefits:

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