Sr IT Support Mac Specialist

Job Summary

The Sr. IT Support Mac Specialist is a senior, hands-on role responsible for the strategy, security, and day-to-day management of Apple devices across the Clark Associates enterprise, including our MDM platform and Mac/iOS fleet. This person serves as the escalation point and technical lead for Apple-related support, drives fleet automation and imaging standards, and mentors other members of the support team while continuing to work directly with end users on complex issues.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage and administer the enterprise MDM platform (Kandji/IRU or equivalent) covering all company-owned Mac, iPhone, and iPad devices, including policy configuration, profile deployment, and patch management
• Own the full lifecycle of the Apple device fleet: procurement coordination through Apple Business Manager, imaging and zero-touch provisioning, asset tracking, and secure retirement/wipe of devices
• Serve as the senior escalation point for complex Apple-related issues, partnering with the IT Support team and systems administrators to diagnose and resolve advanced hardware, OS, and integration problems
• Develop, document, and maintain standard operating procedures, security baselines, and compliance configurations (e.g., FileVault, endpoint protection, conditional access) for all Apple devices
• Lead and mentor other IT support staff on Apple device troubleshooting and best practices, and take ownership of Apple-focused projects that improve the reliability and security of the fleet
• Respond to and resolve complex IT Support tickets involving MacBooks, iMacs, iP, and iPhones
• Support non-Apple devices and cross-platform integrations, including Active Directory, Windows, Office 365, DNS/DHCP, LAN/WAN, and network printers, as needed
• Evaluate and pilot new Apple device management tools, automation scripts, and security enhancements, and present recommendations to IT leadership